As a participant of any opportunity offered by Voices Together, you are entitled to review the grievance policy filed with the Certification Board of Music Therapists.

Right to file a grievance 

• Every participant has the right to file a grievance.
• Participants have the right to file a grievance regarding workshop presentation or content, facility, or presenter behavior within 90 days of completion of the course relating to the grievance.
• Participants have the right to contact Voices Together at any time to address the status of their grievance filing. Please email: HR@voicestogether.org
• Participants have the right to be notified in writing about the decision of the grievance within 90 days of filing with Voices Together.
• Any participant has the right to file an appeal to the decision made by Voices Together regarding the grievance within 90 days of written decision.
• Any participant has the right to have an unresolved grievance addressed by the CBMT Continuing Education Committee (NOTE: This should occur only after the Voices Together Grievance Procedure seen below has been exhausted.)

Grievance Procedures

1. Contact Voices Together in writing within 90 days of the occurrence.
2. Include a written testimony of the grievance including the nature of the grievance with important details like the date, location, presenter or course content/material related to grievance.
3. Provide copies of any evidence related to their participation at the event in question or evidence of the actual grievance occurring when requested by Voices Together.
4. Agree to be interviewed via phone or web for any follow up testimony required or questions from Voices Together. Voices Together will strive to resolve all grievances within 90 days and maintain the highest level of participant satisfaction possible.

Therefore, Voices Together will always execute the following steps in response to a grievance being filed:

1. Provide a written response within 30 days of the filing of a grievance that the grievance has been received and reviewed.
2. Provide the participant filing the grievance with the following timeline for the review process:
   • within 30 days:  notified of receipt and review process begins.
   • within 60 days:  all parties involved, including the filer, will be contacted for an interview to gather more information, evidence and testimony as needed.
   • within 90 days: render a written decision to the participant regarding grievance.
3. Provide a date and amount of expected refund in the case of justified grievance within 120 days of the original grievance filing.
4. Provide a list of suggested third party reviewers for participants to choose in the case an appeal to the decision may be desired.

Right to file an appeal

In the event that Voices Together rules against a filed grievance a participant may refer to the following procedures to file an appeal:

1. Inform Voices Together (HR@voicestogether.org) of request for an appeal in writing within 90 days of completion of the initial grievance decision.
2. Submit a written statement of reasons for appeal including any original or additional evidence to support the grievance.
3. Agree upon a neutral party arbitrator to review the initial grievance decision and the written appeal.
4. Provide copies of any appeal related evidence confirming participation at the event in question or evidence of the actual grievance occurring when requested by the continuing education director.
5. Agree to be interviewed via phone or web by the third-party arbitrator for any follow up testimony required or questions.

When the initial grievance procedures and appeal processes have been completed the grievance, decision made by the third-party arbitrator will be communicated to Voices Together and the following process will be executed:

1. Voices Together will provide a written statement of the appeal decision and process for taking unresolved grievances to the CBMT Continuing Education Committee
2. In cases of justified grievance decision, Voices Together will provide a written offer for a monetary refund of registration and course fees to the participant within 30 days of the appeal decision.  All written offers shall include the amount and date the funds will be distributed to the participant.